Bolster Small Business Services by Delivering Server Support

NEW YORK, Sept 17, 2008 -- iYogi, a next generation remote technical support company, announced today the expansion of their small business services to include support for Microsoft Windows 2003 Server, enabling business owners to efficiently maintain their network without maintaining an IT department.

With more than 50,000 customers worldwide, iYogi offers support for more than 72 software applications and peripheral devices and offers specific service packages uniquely geared for small businesses, starting at $119.99 per computer/per year.

"There are currently 2.4 million small businesses in the United States that have server-based LANs," said Merle Sandler, research manager in the SMB program at IDC. "Solving networking -- related problems can be an area of concern for small businesses, which often lack adequate IT resources."

Windows Server 2003 is a multipurpose operating system capable of handling a diverse set of server roles. iYogi provides the following features and support options:

* Active Directory
* Group Policies
* Rights Management
* Network set-up
* File and print server
* Internet based services
* Virtual Private Network
* Rights Management Services
* Terminal server
* Remote Access Services

Customers can select from the following pricing plans, paying a flat rate per incident or purchasing an annual subscription.

Single Incident $ 180

One Year, Unlimited Access To Technical Support $ 1999.99

"iYogi leverages India's 20 years of experience in providing excellent technical support to customers across the globe," said President of iYogi, Vishal Dhar.

"We have expanded our personal off shoring model to deliver an incredible experience at a revolutionary price. Our support services for Microsoft Windows 2003 Server are provided by Microsoft Certified professionals with years of experience supporting Microsoft's products. They have a passion for helping small business and enterprise customers develop the potential of their technology investments."

iYogi's Remote Service for Windows 2003 Server along with all of iYogi's services is available to customers in the United States, Canada and United Kingdom. With a resolution rate of 86% and customer satisfaction rating of 93%, iYogi provides customers with an inexpensive and consistent option for their technical support needs.

ABOUT iYOGI

Headquartered in Gurgaon, India with offices in New York, NY, iYogi provides personalized computer support for small business and home office users. iYogi offers 24/7 phone and online assistance for technologies we use every day and supports products from a wide range of vendors. Utilizing proprietary technology, iMantra, and a superior Microsoft certified team, iYogi delivers higher resolution benchmarks and service levels than competing services. For more information and a detailed list of supported technologies.

Visit us at : www.iyogibusiness.com


Contact Details:

Company Name : iYogi Technical Services Pvt Ltd

Address : iYogi Inc.

12, Desbrosses Street, 3rd Floor

New York, NY 10013

Toll Free No. : 1-800-237-3901

Work Number : 1-212-229-0901

Fax Number : 1-888-867-2715

E-Mail : awadhesh.singh@iyogi.net


iYogi, announced expansion of their services to include support for Microsoft Windows 2003 Server

iYogi Announces Launch of Monitoring and Performance Tool For SMBs

iYogi – a leading provider of technical support services with horizons in the US, UK, Canada and Australia – today announced the launch of its exclusive server monitoring tools for small businesses. The new product offers integrated technology solutions to surmount the users’ unique IT support requirements thereby enabling them to derive and share information, data, enable network performance analysis, and security trends critical to plan and mana ge their set of servers – 24x7.

Uday Challu, iYogi’s CEO commented, “Holding a significant niche for itself in the computer support industry, iYogi has always known to be on the forefront of adapting breakthrough technology to exceed customer service expectations. This time we have developed a tool offering value-add functionality which will help small business customers maximize the business outcomes of IT.”

iYogi’s monitoring tool provides real time observation and monitoring solutions to ensure more robust and reliable IT support and infrastructure for small buinesses. Small Business owners also get a comprehensive assesment of their IT environment to meet technology needs with the scalability for future growth and create preventative measures based on quick analysis of network device alerts, pre-failure indicators, performance benchmark and security issues.

The new Monitoring and performance tool will provide small business with the opportunity to test all technical and non-technical aspects of their servers and help them to strengthen overall IT infrastructure. The array of services will include: Patch Management, Security Auditing, Site Inventory, Real Time Alerting Script Based Management, and Rights Management Services for all critical server issues.

“Irrespective of the business being small or large, when the consumer chooses iYogi, he leverages the potential of an elite taskforce of Microsoft Certified System Engineers and Cisco Certified Network Associates, ready to service their critical assets, using the most advanced network asset tracking and Performance monitoring”, adds Challu.

Another factor where the Company aims to distinguish itself from its competitors is product pricing. Embracing the concept of service quality, iYogi offers competitively priced technical support services at no-haggle, low prices.

As for its small business support, the Company has integrated its exclusive Monitoring and Alerting Services under one price umbrella of just $480 annually. per server i.e. $49.99 per month. The price is certainly hard to find anywhere else.

For more information on iYogi Small Business Support, visit http://www.iyogibusiness.com/

Contact Details:
Company Name: iYogi Technical Services Pvt Ltd
Address: iYogi Inc.
12 Desbrosses Street
3rd Floor
New York, NY 10013
Toll Free no:1-800-237-3901
Work Number: 1-212-229-0901
Fax Number: 1-888-867-2715
E-Mail: awadhesh.singh@iyogi.net

iYogi Secures $9.5M in Series B Funding Led by SAP Ventures, With Follow-on Investment from Canaan Partners and SVB India Capital Partners

iYogi Secures $9.5M in Series B Funding Led by SAP Ventures, With Follow-on Investment from Canaan Partners and SVB India Capital Partners
iYogi, a Direct-to-Consumer and Small Business Technical Support Provider, Paves the Way for Personal Offshoring to Become India’s Next Success Story

New York, 24 July, 2008: Personal Offshoring, which is driving the next wave of India’s outsourcing success story, got a huge boost today when iYogi - a remote technical support provider from India - raised $ 9.5 million in Series B financing from SAP Ventures, a division of SAP AG, Canaan Partners and SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank.

iYogi (www.iyogi.net) delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows operating system, software applications, peripherals and multifunctional devices.

“Personal Offshoring has created new investment opportunities in India with incredible growth potential,” said Doug Higgins, partner at SAP Ventures. “It is very exciting to see companies like iYogi challenging the traditional enterprise-focused offshore-service delivery model by creating a consumer-focused, direct-to-customer personal offshore model. iYogi is one of the fastest-growing companies in this market segment, and we look forward to working with them to create India’s next success story.”

“Our focus on the customer experience has helped us achieve a 93 percent satisfaction rate across more than 50,000 customers,” said Uday Challu, CEO of iYogi. “We are delighted to have the support of three terrific investors as we increase our market share and continue to provide the best technical support experience possible for our customers.”

iYogi will use the funds to fuel its expansion into 12 new regions, including the United States, the United Kingdom and Canada, and to increase its delivery of new services including PC recovery, anti-virus/spyware, data back-up and PC optimization.

“As consumer technologies grow in sophistication, consumers will be seeking the kind of home IT support services – including remote services offered by companies such as iYogi – to help them solve their most complex problems,” said Kurt Scherf, vice president and principal analyst, Parks Associates. “In primary research, we found more than one-third of consumers are willing to pay for competent and professional remote support services, and 60% express a strong interest in software solutions – what we refer to as ‘PC Dashboards’ – that automate many basic PC performance enhancement and troubleshooting features, solving many PC-related problems before they even are noticed by end-users.”

iYogi had previously raised $3.1 million in Series A financing from Canaan Partners and SVB in April of last year. “iYogi is one of the most promising investments for Canaan Partners,” said Alok Mittal, managing director of India at Canaan Partners. “Third-party, vendor-independent technical support is an exciting new service category, witnessing explosive growth. Customers are looking beyond the traditional vendor-provided support to remote channels for better problem resolution, faster service, and greater overall satisfaction. iYogi has created an incredible value proposition and price offering for its customers that is hard to beat.”

”Several next generation outsourcing companies from India are delivering a range of personal offshoring services for individuals and small businesses in the U.S. including online tutoring, tax preparation, remote executive assistance and research services,” said Suresh Shanmugham, managing director of SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank. “iYogi has leveraged the technical skills available in India along with process expertise to scale as a global technical support provider for millions faced with increasingly complex technology”.

About SAP Ventures
SAP Ventures invests in innovative and disruptive software and services companies globally. We pursue opportunities across all stages for outstanding financial return. Our goal is to bring substantial benefit to all parties by facilitating interaction between portfolio companies and SAP and its ecosystem of customers and partners. SAP Ventures has a successful track record of building industry-leading companies by partnering with outstanding entrepreneurs and top-tier venture capital firms since 1996. For more information, visit www.sapventures.com.

About Canaan Partners

Canaan Partners is a global venture capital firm specializing in early-stage information technology and life sciences companies. Founded in 1987, Canaan Partners has $2.4 billion capital under management and has invested in more than 240 companies, completed 63 mergers and acquisitions, and brought over 50 companies public. The firm catalyzes the development of innovative mobile, Internet, CleanTech, networking, semiconductor, enterprise software and services, biotechnology and medical technologies to build next-generation market leaders. Canaan was an early investor in Acme Packet (APKT), Aperto Networks, BharatMatrimony.com, Blurb, DoubleClick (DCLK), ID Analytics, Match.com and SuccessFactors, along with dozens of other market-leading companies. Canaan is headquartered in Menlo Park, California and also has offices in Connecticut, India and Israel. For more information visit: www.canaan.com.

SVB India Capital Partners Fund and Silicon Valley Bank

SVB India Capital Partners Fund is a $54 million equity fund that is focused on Indian companies and co-invests across industries and stages with top-tier venture capital firms. Silicon Valley Bank is the premier commercial bank for emerging, growth and mature companies in the technology, life science, private equity and premium wine industries. Founded in 1983 and headquartered in Santa Clara, Calif., the company serves clients around the world through 27 U.S. offices and five international operations. Silicon Valley Bank is a member of global financial services firm SVB Financial Group, with SVB Analytics, SVB Capital, SVB Global and SVB Private Client Services. More information on the company can be found at www.svb.com.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support for $119.99 per year, iYogi now boasts more than 50,000 customers. The company employs 450 professionals servicing customers in the U.S., U.K., Canada fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

The information contained herein is subject to change without notice. iYogi shall not be liable for technical or editorial errors or omissions contained herein.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks of their respective companies.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.



Contact:


Company Name:
iYogi Technical Services Pvt Ltd

Address:
iYogi Inc.
12 Desbrosses Street
3rd Floor
New York, NY 10013

Toll Free no: 1-800-237-3901

Work Number: 1-212-229-0901

F ax Number: 1-888-867-2715

Disinfecting a spyware-riddled PC

What do I do if I suspect someone is controlling my PC? When my IP address has been changed without my knowledge? My boot-up process is getting harder unless I unplug the Ethernet cable and the CPU is at 100 per cent every time I open any program. There is also a new connection to the Internet that is between my connection and the net I know was not there a month ago. When I try to register my e-mail address the programs say it's invalid and does not match whatever it has to compare it to. -- Teresa Hurst.

It sounds like some Remote spyware removal or other unwelcome software has gotten installed on your computer. You need to do some process of elimination to see where the problem is. I would recommend that you start the computer without the Ethernet cable being connected and to start up the operating system on your computer in "safe" mode to minimize what is getting automatically started.

If you are comfortable with using a network sniffer such as Wireshark or one of the commercially available packages, try putting a hub (not switch) between the infected computer and your internet connection and let Wireshark tell you what it is finding. This could help in identifying the exact cause of the problem and serve as a good learning experience in terms of doing some detective work on finding the cause of a problem.

On a different computer, download several different antispyware utilities such as Spybot and Ad-Aware. There are several very good packages out there to choose from. The main thing is to run at least two different packages, preferably three, because no single app will remove all the spyware in the wild these days.

Burn these apps onto a CD and then install them onto the computer you have booted into safe mode. Since you are running without a network connection for the time being, you will also way to download any signature or other updates and install those before running the software for the first time. After you have run each of the spyware detection programs each once, run them at least one more time apiece until you have a clean report from each. This may sound like extra work, but I have seen where one spyware removal program will remove a particular package allowing the same or different spyware removal which is a powerful defense against spyware package to see another piece of spyware/adware that went previously undetected.

Once you have done this, do the same thing with anti-virus software. McAfee offers a basic detection/removal package that will go after the nastier viruses out there that is free for downloading. ClamAv, an open source virus detection/prevention package, is another one that I would suggest trying as well. Once you have received a clean report from the different packages you have tried, you should be able to connect the ethernet cable back to the computer, reboot it and be back to fairly normal operation.

Once you are back to normal, I would suggest periodically running the spyware/adware detection programs. Make sure you have the latest signature/program updates installed so that you have the best chance of catching/preventing problems. You should also run a software firewall, but not the Windows Firewall that comes with XP/Vista - It can still let some bad things happen. I would suggest using either ZoneAlarm or Comodo Firewall Pro as these can alert you to outbound access that doesn't appear to be normal and they go one step further and that is to learn what is "normal" for your computer.

While you are trying to identify the cause of the problem, I would also suggest looking at www.spywarewarrior.com. I have used this Web site in the past for good information. Depending on what you find, you may be referred to additional utilities as Hijack This, which I have used in the past to find/eliminate additional problems not found by some of the other tools that I have mentioned here.

Source : computerworld.com.au/index.php/id;863502618;fp;2;fpid;3

Spyware Doctor with AntiVirus 5.5 Starter Edition

Antivirus Spyware has been around for years, keeping PCs safe from browser hijackers, adware, keyloggers and more. But recently PC Tools have taken the program even further by adding a powerful antivirus engine, ensuring it can handle the full range of threats that you might find online.

The protection starts with an on-demand scanning system that can examine your PC whenever you like. By default this will run an Intelli-Scan, which allows the program to examine running applications, startup files and other locations where infections are commonly found. It's a good start, and runs surprisingly quickly, taking only around five minutes to complete on our test PC.

It's also possible to run the more thorough Full Scan, though, or you might choose the Custom Scan to search specific locations only. These can take much longer, but there's always the Scheduler, which can be set up to run scans automatically when you're not around. You could set up the Scheduler to perform a full system scan at the end of every working week or weekend.

With the Starter Edition, you also get to know how to avail the best protection against virus through a feature called OnGuard. There's a File Guard, for instance, that monitors your PC constantly and prevents any malicious files from being accessed. This includes attempts to open unsafe attachments in Outlook and other email clients. The program also includes Immunizer Guard, a module that blocks known dangerous ActiveX-based threats from running on your PC.

Best of all, though, the Starter Edition will never expire. PC Tools Spyware Doctor with Antivirus spyware Starter Edition 5.5 isn't going to die after three months, and then remind you it needs a new subscription to start working again. It's entirely free, updates too, and so you can go on using it for just as long as you need, along with free definition updates.

Note that PC Tools Spyware Doctor with AntiVirus 5.5 Starter Edition is exclusively licensed for download from vnunet.com.

Upgrade Offer – to the commercial edition of Spyware Doctor with AntiVirus

Move to the regular commercial edition of AntiVirus Spyware and you'll gain an extensive range of real-time protection features. Like Browser Guard, which prevents malware from changing your favourites, toolbars, add-ons and more. Network Guard stops threats from hijacking your network connection, Process Guard blocks malicious hidden processes like rootkits, and Cookie Guard deletes tracking cookies automatically. Subscription prices start at £39.95 but, as a Starter Edition user, you can upgrade and save 30% from the standard retail price. This will also protect up to 3 PCs for a year. To upgrade go to Upgrade > Upgrade Now will tell you more.

http://www.foxriverantiques.com/

source: http://www.vnunet.com/vnunet/downloads/2212453/spyware-doctor-antivirus

Vipre Antivirus Antispyware (beta)

It takes guts to introduce a brand-new antivirus solution in a crowded market, but Sunbelt Software, known best for its award-winning , is doing just that by creating its own antivirus engine from the ground up. Arriving late has advantages, however. Traditional antivirus engines have been slow to adapt to emerging threats.To bridge the best of traditional antivirus with new cutting-edge thinking, Sunbelt Software hired veteran antivirus expert Joe Wells for about one year to help design a "hybrid" antivirus antispyware engine. While we await the first test results of the final product, Sunbelt has released a public beta. Here's a first look.

Features

What we like is that Vipre packs a lot of extras, extras that other antivirus products should have but often do not.

In addition to understanding antivirus and antispyware, there are useful tools such as a secure file eraser that writes 1s and 0s over deleted files, a history cleaner that goes beyond just what's in your Internet browser cache, and something called PC Explorer, which reveals processes and services running that might be suspect or known to be malicious. Many of these tools are also featured within Sunbelt Software's standalone antispyware product, CounterSpy v2.

Performance

Short of final code and formal testing, we cannot say how Vipre performs relative to other antivirus products on the market. But in informal testing, the product feels fast, uses few system resources, and didn't try to convince us that benign Internet cookies were a threat.

Spyware Infections Carry Big Costs for Small Businesses

Spyware is no longer an unwanted irritation sitting in your computer and spying on your online activities. It has the potential to disrupt work and cause financial losses to organizations. A research report commissioned by the Computing Technology Industry Association states that a single spyware infection on a work computer can impact the productivity of the typical small business employee for two-and-a-half days.

If you don’t have a telecommuting program, how much revenue is your business losing? Learn more, download free white paper.

Discover how Unified Communications can help you gain the competitive edge, with more efficient internal operations, increased productivity and improved customer service. Learn more, download free white paper.

Discover the top 10 reasons to throw out your old PBX and replace it with a new software based IP PBX.

Learn about a new end-to-end billing and network management solution for independent Internet Service Providers.

Learn about front office and back office systems which are less and less dependent on the underlying technology and more and more agile.

CompTIA commissioned Kotler Marketing Group of Washington, D.C. to conduct the survey to better understand the frequency and cost of problems such as spyware, viruses and network and server downtime among small businesses. Kotler Marketing Group is a consulting firm specializing in value-based selling.

In late 2007, the company conducted two separate online surveys. One survey was conducted among 200 IT professionals who support small and mid-sized businesses. Another survey was conducted among 537 end users who work in non-IT roles at small and mid-sized businesses in the financial services, healthcare, manufacturing, and professional services industries. Respondents were from North America, where approximately 80 percent where based in United States and 20 percent in Canada.

The survey discovered that businesses with 10 to 200 computer users suffered because of Spyware attacks and they did not have computer help as employees did not report the matter to the concerned departments. More than one in four computer users reported having their productivity impacted by a spyware infection during the past six months. In fact, more than one-third users reported that their computer was infected with multiple spyware detections and it took long time to computer repair.

Often, people delayed reporting the matter to the concerned department for more than 18 hours. The survey estimated that the productivity of the users was reduced by 21 percent when the spyware problem was first noticed; and was reduced by 32 percent when the problem was at its peak.

Once the matter is reported, fixing of the problem causes further delays. It is reported that computer-support professionals spend an average of 2.8 labor hours per infected PC. That’s more than 20 hours of reduced worker productivity for each spyware incident at a small business.

WHAT IS SPYWARE

Spyware is a general term used to describe software that performs certain behaviors such as advertising, collecting personal information, or changing the configuration of your computer, generally without appropriately obtaining your consent first.

Spyware is often associated with software that displays advertisements (called adware) or software that tracks personal or sensitive information.

That does not mean all software that provides ads or tracks your online activities is bad. For example, you might sign up for a free music service, but you "pay" for the service by agreeing to receive targeted ads. If you understand the terms and agree to them, you may have decided that it is a fair tradeoff. You might also agree to let the company track your online activities to determine which ads to show you.

Other kinds of spyware make changes to your computer that can be annoying and can cause your computer slow down or crash.

These programs can change your Web browser's home page or search page, or add additional components to your browser you don't need or want. These programs also make it very difficult for you to change your settings back to the way you originally had them.

The key in all cases is whether or not you (or someone who uses your computer) understand what the software will do and have agreed to install the software on your computer.

There are a number of ways spyware or other unwanted software can get on your computer. A common trick is to covertly install the software during the installation of other software you want such as a music or video file sharing program.